About us
Learn about the mission, main principles and history of SIM-Networks, a German IT infrastructure provider with over 10 years of experience on the market
SIM-Networks Mission Statement: Your Goals, our Tech
Over the course of more than 10 years in the industry, we have become intimately familiar with the issues businesses face when looking for a reliable IT foundation. Companies often struggle with maintaining and modernizing IT infrastructure on their own. This process takes manpower, time, and money that would have been better spent on core business goals. Meanwhile, big worldwide providers are focused on selling one-size-fits-all solutions, leaving clients with no support in many vital issues.
With this experience in mind, we set out to create a service that helps businesses grow by making sure that their IT infrastructure is a secure and stable environment rather than a burden. We believe that top-tier hardware and personalized service are the two puzzle pieces that make our approach work. The former helps companies achieve their long-term goals without interruptions; the latter guarantees that the technological solution is built to match the client’s vision.
We offer more than just computing platforms; our mission is to be a partner to every company that works with us. Our team achieves this by creating unique projects from scratch, supporting and consulting clients 24/7, and making sure that IT foundations continue to grow and develop as businesses reach new heights. With SIM-Networks, your goals come first; our job is to use our tech to help you reach them.
Core Values
Client-centric approach
Our client’s goals come first. Your vision for your business guides the project, from the design of the IT infrastructure to everyday technical support
Sustainable growth
We design IT infrastructures with future growth in mind. Your company’s technological foundation will scale as the business conquers new heights
Transparent responsibility
SIM-Networks’ responsibility is to create a reliable environment for your business to thrive. Our Service Level Agreement is an ironclad guarantee of stability
Reliable support
Our work doesn’t end once the IT infrastructure is built. Reach out to us for assistance whenever you need it; our Customer Care team is available 24/7
High-quality tech
We do not use cheap or unreliable components to chase low prices. Your experience is worth investing in hardware from trusted international vendors
Personalized communication
We treat each project individually to help clients reach their long-term goals. Communication is the key to matching our solution to your expectations
Your Certified Partner
ISO 9001
The ISO 9001 certificate confirms the company’s high quality of customer service and internal business management processes
ISO 27001
The ISO 27001 certificate specifies the requirements for data security management systems. Our data centers are certified according to this standard
ISO/IEC 27001
SIM-Networks meets the highest standards of data security and has the international ISO/IEC 27001 certificate to prove it
PCI DSS v4.0
Compliance with the PCI DSS standard guarantees that our IT infrastructure services are safe to use for processing confidential card holder data
The History of SIM-Networks
2022
Overcoming challenges
Despite the global crisis, we continue to develop and help where we can. We released a significant update for our site to improve the user’s experience from the first moments of getting to know the company. We also launched a campaign in support of Ukrainian businesses, which makes the transfer of data to a secure environment easier and quicker.
2021
2nd SIM-Cloud Availability Zone
We’ve been updating the SIM-Cloud since its launch to improve the client’s experience. With the launch of the 2nd availability zone, clients can now deploy services based on fully independent instances. This feature increases the availability, scalability and fault tolerance of the SIM-Cloud by 2 times.
2020
Customer Base Growth
Our commitment to improvement brings results. The quality of our solutions and our focus on customer satisfaction led to our client base growing by a factor of 2. We keep using our experience to provide a higher level of service. The success we’ve had in 2020 proves that this approach earns customer trust.
2018
Experience and Development
2018 was a period of intense growth of our expertise. The number of clients grew significantly and we successfully tackled a wide range of complex cases. This invaluable experience continues to serve our team and our clients in terms of the technological aspects and in terms of internal business processes.
2016
The Launch of SIM-Cloud
We began to expand our range of services and developed our own modern public cloud – SIM-Cloud IaaS. It became our flagship product due to its convenience and reliability soon. This was a natural step for us due to our focus on technological development and the betterment of our infrastructural solutions.
2014
East European Office
The growth of our client base led to the opening of SIM-Networks Ukraine – our office in Kyiv. Our attitude towards customer service informed this decision: we wished to provide 24/7 support in the customer’s language. Representation in Eastern Europe made it easier to guarantee high quality to our clients.
2013
Recognized Leaders
Our position as leaders on the infrastructure market was officially affirmed when we ranked at the top of the list in independent polls of customer satisfaction. The quality of the customer’s experience on every stage of cooperation has always been our top priority, and our clients can attest to that.
2010
Relocation to TelemaxX
Once we made the decision to move on to hosting services, we relocated our infrastructure to the TelemaxX data center in Karlsruhe, Germany. This allowed our engineers to manage and monitor servers directly. We expanded to three data centers later: a second one in Karlsruhe and a third one in the Netherlands.
2009
The Creation of SIM-Networks
As we expanded to the markets of Eastern Europe, we registered a new trademark that was better-suited to our direction: SIM-Networks. We saw that we could provide a high level of care for clients on these markets in terms of products, solutions and support. This is exactly what we continue to do to this day.
2008
System Integration
Wishing to provide the best services possible, we started to host our client’s projects in our own virtual servers. As the number of clients grew, the demand for high-quality hosting grew as well. We decided to move towards IT infrastructure services and continued to expand our computing capabilities.
2006
SIM-Computer: IT Consulting and Web Development
Our vast experience stems from our beginnings as SIM-Computer. We started out as a corporate IT consulting and web development company, which informs the way we approach customer service to this day. We are more than just a hosting provider; we understand the IT landscape and the needs of our clients.
Contact us. We are always ready to help
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